Citizen at ease, Government in peace!

Posted: March 28, 2015 in Uncategorized


What do we understand by the term “E-Governance”? Let me start it with the basic concept of paying taxes. I’ll switch on to the details later on, about how can we use E-governance in various fields and utilize it for the citizen of our country.

Paying taxes: This section of E-Governance falls under the Government-to-Customer basic model. Now, let’s come back to paying taxes. Imagine, a random day in the weekdays, you are way too busy in your office, working and discussing important mails with the colleagues. Suddenly out of nowhere a notice from the government of India comes at your desk, which reads “Respected Sir, you are hereby notified that, you have to pay your taxes by the end of this month”. What next? You are already worried. Because you have to run to the Income Tax office, Get form 280 and 281 , consult corporate lawyers and various other offices for filing your tax return. And eventually you have to skip one whole day at your office just to pay your taxes to the government and fulfill your duties.

Now, let’s see the whole scenario in an other way.Imagine the same random day in the weekdays. You are busy in your office. Suddenly, out of nowhere, the notification light of your phone blinks. You receive a mail from the Government of India stating that you have to pay your taxes by the end of the month. You keep your phone aside and start back with your work without any kind of worries. As the day of the tax payment comes, you login to your profile at the Government of India website, and then after entering the details about your bank account, and filling the form 280 and 281, you are done. No hassles of running to the Income Tax office, or consulting corporate lawyers.

This is E-Governance. E for E-Governance. E for Easy.

Now, there are various fields where the E-Governance can be applied for the ease of citizens and the governments as well. I personally feel that, E-Governance could be used for the purpose of whistle-blowing at first. In my humble opinion, there should be an open forum (oh no, not like the DeepWeb please!) where people can voice their grievances and complaints against the specified section of the government maintaining their anonymity. E.g If a person is asked to pay a bribe, he should somehow, instantly write on the forum, keeping his name anonymous, that the specific official from the specific department is asking bribes from him. And then the necessary action should be taken on that person. Another example of using the E-Governance could be, the inconvenience or grievances happening to passengers during their journey in the Indian Railways. They could just post their grievance on the forum during the travel and then strict action could be taken on the official or the service and compensation being paid instantly at the approaching station.

More-over the E-Governance has been active already in India. People pay taxes online these days. I’ve seen some examples where corporate people are so busy that they pay taxes using their mobile phone itself. Though, there are more sections of the government where it could implement E-Governance for the ease of the citizens.

One more example I’d like to introduce is the total digitization of taxation system. Imagine, a system where the user wouldn’t even have to press a button and the tax is already paid. The user’s account details will be taken as input just once and saved in the government’s database. Instead of sending notice to the person, the person would get a notification from the government that the tax has been deducted from his account and a copy of his receipt has been forwarded to his mail. Isn’t this way more easier than even the present situation?

Though, there are a lot of hurdles in the present day scenario for E-Governance, but I believe Intel India will cross the hurdles and emerge with a new #DigitalIndia which we Indians have dreamt of, since long.

This post is a part of Intel India’s #DigitalIndia Campaign.

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